Sole Proprietor: Lia Richardson

23 Tuphall Close

Chellaston. Derby

DE73 6WN

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Offices is Rolleston on Dove

and in Chellaston Derby

Peaceful Hearts Privacy Policy

Peaceful Hearts take your privacy seriously. We have data protection processes to ensure we comply with the GDPR and the UK Data Protection Bill 2018. We want you to feel secure when dealing with us and welcome any feedback to help us build an effective data protection culture.

This privacy policy helps you understand how we process personal information for the provision of our Celebrant Services. We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained.

This policy tells you:

  • What personal information we collect about you

  • How the information we collect is used

  • Who we may share your personal information with

  • Your choices regarding the collection, use and distribution of your information

  • About our security

  • Who to complain to if you are unhappy.

It is entirely up to you to decide whether you want to provide us with your personal information. If you choose not to, it is unlikely that we will be able to assist you.

You may contact us if you have any questions about our Privacy Notice or practices at lia@peaceful -hearts.co.uk or at our mailing address below:

PEACEFUL HEARTS

23 Tuphall Close

Chellaston

Derby DE73 6WN
Tel: 01332 704686 or 07598 270956

Changes to our Privacy Notice

PEACEFUL HEARTS reserves the right to change this privacy policy as necessary from time to time or required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your use of the Website following the alterations.

Customer Information We Hold

PEACEFUL HEARTS provide Celebrant services to individuals and families. The Customer Data the we collect may include your name, address, contact number, IP address, email address and other information that you choose to provide to us so that we can deliver our services. If you contact us other than via our website, we may keep a record of that correspondence. We collect Customer Data by lawful and fair means with the knowledge and consent of the individual.

If you decide to use our service, you will be provided with our terms and conditions of service, details of our complaints procedure and how to cancel our service. You will also be able to access details of any regulator applicable to the service(s).

We collect and process personal information from you at various stages to respond to your enquiries, to ensure that content from our site is presented in the most effective manner for you and for your computer, to notify you of changes to our websites, to provide you with specific advice, and to carry out our obligations in respect of any contract you enter into with us.

To provide our service we may also collect and receive the following information:

  1. Billing and other information.  Customer payment information for processing the collection of your deposit  and final payment of the fee along with a billing address retained securely only until the appropriate payment has been received.

  2. Whenever you visit our website we may obtain your IP address, device information, location information, however, precise GPS location from mobile devices is not collected.

The information we ask for will be relevant to the service(s) provided or the enquiry. Where possible the information will be accurate, complete and up to date.

How we use Your Information

We use your information to provide a celebrant service for a funeral, celebration of life, thanksgiving or a similar tribute. The information we collect about you, your family and the deceased is used solely for the purposes for which it is provided and, the data is not retained beyond 12 months of providing our service.  The information you provide will be shared with our employees who may be employed to help us deliver our service to you. We only share your information with Funeral Directors, service locations of your choice, florists only at your request, charities and regulatory bodies if applicable.We will also share your data when we are legally obliged to do so, such as for fraud prevention purposes.

We will only use your data for additional purposes such as marketing where we have received specific consent and, we will only contact you on products and services you have specifically agreed to be contacted about. Due to the sensitive nature of our business we are unlikely to conduct regular marketing.

We may access and use Customer Data as reasonably necessary and in accordance with your instructions, to manage our service, security and any technical issues. We will also use your data at your request on customer support matters, when required by law and as provided by our agreement with you. This includes:

  1. Communicating with you by responding to your queries or requests.

  2. Sending Service and Administrative emails and messages to inform you about changes in our Services, our Service offerings, and important Service related notices, such as security and fraud notices. These emails and messages are considered part of the Services and you may not opt-out of them.

  1. Communicating with you about billing, invoicing and account management

 

Your Rights

You provide us with details of what we ‘can do’ with your Data and have the right to opt-in and importantly to opt-out by either unsubscribing or asking to opt out. You can be specific about how we can and cannot use your data which means if you have told us that you do not want us to share your data with any third party then we will not. We put you in charge and, you have the following rights:

  • To know that your data is being processed.

  • To access your personal data subject.

  • To data portability and to have your information corrected if inaccurate (Including ensuring any third party puts right any inaccuracy).

  • To request that your data be erased, restrict processing, object to processing and;

  • To rights relating to automated decision making and profiling.

Any data we process that is not subject to a service contract will be retained for no longer than 12 months. If you do decide to contract with us to provide a celebrant  service, the data relating to our service is retained within secure electronic archives as required by law for no longer than 6 years after the conclusion of the service provided. Where reasonably practicable data is minimised so not to be identifiable to the data subject unless required by law or is subject to a Subject Access Request. Personal details relating to the service itself are not retained beyond 12 months.

 

Links and Security

PEACEFUL HEARTS takes security seriously to protect the information you provide to us from loss, misuse, and unauthorized access or disclosure considering the sensitivity of the information we collect, process and store, and the technology resources available. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforce-ability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

 

Complaints

You have the right to complain to PEACEFUL HEARTS by writing to us or emailing us using the details below. In the event of a complaint or breach relating to any aspect of our Data Protection our records will be made available to the relevant supervisory authority. If you have a complaint about the service our complaints procedure is available through a link in the footer of our website.

If you have any queries about your information, how we may be using your information, or your rights please contact us at lia@peaceful-hearts.co.uk

If you have made a complaint about any aspect of how your data has been processed and, you are still unhappy you have the right to complain to the Information Commissioner details can be found at www.ico.org.uk